The NDIS Commission has tightened assessment requirements for providers who deliver plan management services. These providers must now submit evidence of qualifications, professional body memberships, and NDIS Worker Screening Checks when audited. A signed declaration confirming they understand their obligations in relation to the delivery of plan management services must also be submitted. We’ve made these changes to ensure only providers with appropriate skills, experience and qualifications deliver these vital services.

New plan management applicants and current plan managers who have recently submitted an audit report may have already received a request from us to provide this evidence. Any providers submitting a new registration for plan management will need to include this evidence in their submission. All other currently registered plan managers will need to provide this information at their next audit.

Plan management providers must be registered NDIS providers and are assessed against the Verification Module of the NDIS Practice Standards. All providers must complete an audit as part of the registration process and registration must be renewed every 3 years. Registration renewal involves a new audit.

Plan management providers must also ensure they employ workers with relevant qualifications and professional memberships. Workers in support or administrative roles may not have to meet these requirements. Providers must also ensure claims lodged with the NDIA are in accordance with the NDIS participant’s plan and the NDIS Act. Providers need to provide certified copies of evidence to the Approved Quality Auditor as part of the audit process.

Qualifications and acceptable professional memberships are outlined in the NDIS Practice Standards Qualification and Professional Associations Required Documentation Guide [PDF / Word].

Source: NDIS Provider New Letter